Frequently Asked Questions

Who can register?

Travel agents and representatives of authorized agencies in markets where Zimple Partners operates.

When do I receive my points?

Points are credited after reconciliation of qualifying bookings. Pending bookings appear in your account with a "Pending" status.

How do I redeem my points?

Log in to your member portal, visit the Rewards section, and select the desired reward. Some redemptions require administrative approval.

Do points expire?

See the program terms and conditions for expiration policies in your market.

Need more help?

Visit our contact page or email us at support@zimplepartners.com.